At Cosmerra Glow, we are committed to delivering your beauty and skincare products safely and conveniently.

1. Order Processing

Orders are processed after confirmation. Please make sure your name, phone number, and complete delivery address are correct when placing your order.

Processing time may vary depending on product availability and order volume.

2. Delivery Time

Orders are generally delivered within 3–7 business days across Pakistan.

Delivery times may vary depending on your location, courier service, weather conditions, public holidays, or other unforeseen circumstances.

3. Shipping Charges

Shipping charges, if applicable, will be displayed during the checkout process before you complete your order.

Any promotional free-shipping offers will be subject to the terms and conditions of the specific promotion.

4. Order Confirmation

After placing an order, our team may contact you through phone or WhatsApp to confirm your order and delivery details.

Please ensure that your provided phone number remains reachable until your order is delivered.

5. Delivery Attempts

The courier company may make delivery attempts using the phone number and address provided with your order.

If the customer is unavailable or provides incorrect/incomplete delivery information, the delivery may be delayed or the order may be returned.

6. Delayed or Failed Delivery

Cosmerra Glow is not responsible for delays caused by circumstances outside our reasonable control, including courier delays, incorrect addresses, unreachable phone numbers, weather conditions, public holidays, or other unforeseen events.

If your order is delayed, please contact our support team so we can assist you.

7. Damaged or Incorrect Orders

If you receive a damaged, incorrect, or visibly opened package, please contact us as soon as possible with your order details and supporting photos/videos.

Our team will review the issue and guide you through the next steps according to our return and refund policy.

8. Contact Us

For any shipping-related questions, please contact us:

Email: cosmerraglow@gmail.com
WhatsApp: 0349 2005889

Cosmerra Glow — Beauty, Elegance & Confidence.