At Cosmerra Glow, customer satisfaction is important to us. We carefully check orders before dispatch to ensure that you receive the correct products in good condition.

1. Return Eligibility

Due to the nature of cosmetics and skincare products, we generally do not accept returns of products that have been opened, used, or tested for hygiene and safety reasons.

However, a return or replacement may be considered if:

• You received the wrong product.

• The product arrived damaged or defective.

• The product was damaged during delivery.

2. Reporting an Issue

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of receiving your order.

Please provide:

• Your order details

• Clear photos of the product

• Photos/videos of the package and shipping label

• A brief description of the issue

Our team will review your request and guide you through the next steps.

3. Replacement

If your claim is approved, Cosmerra Glow may offer a replacement product or another suitable resolution, depending on product availability and the nature of the issue.

4. Non-Returnable Products

For hygiene and safety reasons, opened or used cosmetics, skincare, beauty products, and products with removed seals may not be eligible for return or replacement.

Products damaged after delivery due to improper handling or use may also not qualify.

5. Refunds

If a refund is approved, the applicable refund amount and method will be communicated to you after reviewing your case.

Refund processing time may vary depending on the payment method and circumstances of the order.

6. Order Cancellation

If you wish to cancel an order, please contact us as soon as possible before the order is dispatched.

Once an order has been shipped, cancellation may no longer be possible.

7. Contact Us

For return, replacement, or refund-related questions, please contact us:

Email: cosmerraglow@gmail.com
WhatsApp: 0349 2005889

Cosmerra Glow — Beauty, Elegance & Confidence.